1. Cancellation
Cancel in account settings or contact [email protected]. Cancellation stops the next renewal; access normally continues through the paid period and unused time is not automatically refunded. Account deletion is not proof of cancellation.
2. Statutory withdrawal
EEA, UK and other consumers with a cooling-off right may withdraw within the statutory period unless digital service was fully performed after express request and acknowledgment of loss of that right. If monitoring began during the period, a proportionate charge may apply. Send a clear statement and order number to [email protected].
3. Refund eligibility
Unless mandatory law requires otherwise, first-time individual subscribers may request a refund within 14 days of the initial charge if the plan was not materially used, including no paid monitoring cycles, recap generations, alert deliveries or quota consumed. We may approve refunds for duplicate charges, billing errors or material technical failure we cannot reasonably cure. Enterprise, API, promotional, gift and customized plans may have separate terms.
4. Exclusions and processing
Except where law requires a remedy or failure is attributable to us, no refund is due merely because a channel has no new upload, a source becomes unavailable, a recap is not relevant, an AI output is imperfect, an alert is unopened or quota is consumed. Approved refunds return to the original method, normally within 5–10 business days; banks may take longer. Taxes are refunded only as required or permitted. Contact us before a chargeback.
5. Contact
Include account email, order number, charge date, plan and reason. Contact | [email protected]